Shanghai OnStar Gets Million ‘Holiday Week’ Calls

SHANGHAI – Shanghai OnStar took more than 200 calls a minute during the recent ‘Golden Week’ holiday, helping more than 1 million people in China between Sept. 29 and Oct. 7.

Customers, many of whom were traveling in their cars for the Mid-Autumn Festival and National Day, needed help with directions or vehicle diagnostic and contacted Shanghai OnStar or used its interactive services at record levels.
  
On Oct. 1 alone, OnStar advisors answered nearly 120,000 calls to help customers with driving directions, diagnose problems with their cars and aid those involved in crashes. That was more than double the number of calls the company receives on a typical day.

Shanghai OnStar customers also used the mobile app feature nearly 75,000 times during the holiday break. The mobile app allows users to remotely start their vehicles, access vehicle diagnostic information, search destinations and get turn-by-turn navigation securely from their smart phones.
“OnStar once again proved its value to our growing family of customers during the recent holiday,” said Shanghai OnStar General Manager Diane Jurgens. “We are providing a level of safety, security and peace of mind that no other telematics service can match to make driving a more pleasurable experience.”

OnStar is the world’s leading telematics service provider, with more than 6 million users. Shanghai OnStar Telematics Co., Ltd. is a joint venture established by GM, SAIC and Shanghai GM on Oct. 28, 2009. It is China’s leading provider of safety, maintenance and telematics services. OnStar is offered in key vehicles manufactured and sold in China by Shanghai GM. Shanghai OnStar has about 500,000 users in China.

General Motors traces its roots back to 1908. GM has 12 joint ventures, two wholly owned foreign enterprises and more than 35,000 employees in China. GM and its joint ventures offer the broadest lineup of vehicles and brands among automakers in China. Passenger cars and commercial vehicles are sold under the Baojun, Buick, Cadillac, Chevrolet, Jiefang, Opel and Wuling brands. In 2011, GM sold more than 2.5 million vehicles in China. It has been the sales leader among global automakers in the market for seven consecutive years.